raju | Privacy Policy and Your Personal Data Protection

📄 Introduction & Purpose

Your trust in raju.click is our greatest asset. This Privacy Policy ("Policy") explains how raju collects, uses, and protects your personal information.

By visiting raju.click, creating an account, or using the platform, you agree to this Privacy Policy. This policy is Terms & Conditionsan integral part of.

We believe transparency is the foundation of trust. That means no hidden rules — we're upfront about everything we do. Your data is yours; we only use it where necessary.

In brief: raju never sells your personal data to third parties. Your data is used solely to improve our services and meet legal obligations.

📥 What Data We Collect

Raju collects different types of information in different situations. The details are outlined below:

Registration & Identity Verification Data:

Full name, date of birth, and gender
Mobile Number & Email Address
Residential Address
National ID or passport number (for KYC verification)
Selfie or photo (for age and identity verification)

Financial & payment information:

Mobile banking number (Mobile Pay, Nagad, Rocket, etc.)
Transaction History & Amounts
Deposit & Withdrawal Records

Automatically Collected Data:

IP address and device type
Browser & Operating System Information
Login time, session duration & activity logs
Game history and betting patterns
Data from Cookies & Tracking Technologies

Data Type	Reason for Collection	Mandatory?
Name & Mobile Number	Account Creation	Yes
National ID	KYC Verification	For Withdrawals
Payment Information	Transaction Processing	Yes
IP Address	Security & Fraud Prevention	Automatic
Cookies	Improving User Experience	Optional

⚙️ How Your Information Is Used

Raju uses your data only for specific, legitimate purposes — never for anything unnecessary or unlawful.

Account Management: To create, verify, and manage your account.
Payment Processing: To ensure secure deposits and withdrawals.
Customer Support: To handle your questions, complaints, and support requests.
Security: To prevent fraud, hacking, and illegal activity.
Legal obligations: To prepare required reports for regulatory authorities.
Service Improvement: To improve your experience on the platform.
Personalised Offers: To send relevant promotions based on your preferences (subject to your consent).
Responsible Gaming: To detect excessive gaming patterns and send timely alerts.

raju never sells your data to advertisers or third parties. Promotional emails can be unsubscribed from at any time.

🤝 Data Sharing Policy

Raju shares data only in limited and specific circumstances. In no case is data ever sold or misused.

When your information may be shared:

Payment Processor: With mobile banking providers to process transactions.
KYC Partners: With licensed service providers for identity verification.
Legal Obligations: By court order or valid request from a government authority.
Fraud Prevention: With industry-recognized anti-fraud organizations for data verification.
Business Transfer: In the event of a company merger or acquisition (prior notice will be given).

All third-party partners are bound by strict confidentiality agreements and only receive data for specific, defined purposes.

🍪 Cookies & Tracking Policy

Raju.click uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

Essential cookies: To maintain login sessions and ensure security — the platform cannot function without these.
Functional cookies: To remember your language preferences and settings.
Analytics Cookies: To understand which pages get the most traffic (no personal data involved).
Marketing Cookies: To show you relevant offers based on your preferences (can be turned off).

You can disable cookies at any time from your browser settings. However, some features may be limited.

🔒 Security Measures

Raju uses industry-standard technology to protect your data. Our security framework is regularly audited by independent third parties.

SSL/TLS-256 encryption: All data transfers occur through encrypted channels.
Two-factor authentication (2FA): An extra layer of security for your account.
Firewall & DDoS protection: To prevent cyberattacks.
Encrypted Database: Stored data is kept in encrypted form.
Regular Security Audits: Reviewed by external cybersecurity experts.
Access Control: Only authorized personnel can access specific data.

That said, no system on the internet can guarantee 100% security. Keep your password strong and never share it with anyone.

🗄️ Data Retention Period

Raju does not retain any information longer than necessary. Data is stored for a defined period as required by legal obligations and business needs.

Active Accounts: All data is retained for as long as your account remains active.
Closed Accounts: Up to 5 years after account closure (as required by law).
Transaction Records: At least 5 years (in accordance with financial regulations).
KYC documents: 5–7 years, as required by regulatory guidelines.
Marketing Data: Deleted immediately upon withdrawal of consent.

⚖️ Your Rights

Under raju's Privacy Policy, you have a number of important rights:

1

Right to Access

You can request to see what information raju holds about you.

2

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

3

Right to Erasure

Under certain circumstances, you can request the deletion of your data ("right to be forgotten").

4

Right to Restrict Processing

You can request that your data be used only for specific purposes.

5

Data Portability

You can request an export of your data in a structured format.

6

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise these rights support@raju.clickto email us. We will respond within 30 days.

👶 Protection of Minors' Data

Raju strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

Age verification is mandatory at registration.
If a minor registers by mistake and we become aware of it, the account will be suspended immediately.
Any data found to belong to a minor will be permanently deleted.
If a parent or guardian suspects a minor has created an account, please let us know.

🔗 Third-Party Services

Some third-party services may be integrated into the raju platform. These services have their own privacy policies.

Payment Gateway: Mobile Pay, Nagad, Rocket, and other mobile banking services are governed by their own respective policies.
Game providers: Live Casino and slots game providers may process certain data.
Analytics Tools: Anonymised usage data is analysed to improve the platform.

Third-party websites or services have their own privacy policies that apply when you visit them. raju is not responsible for those sites.

🔄 Notice of Policy Changes

Raju may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we'll notify you in different ways:

For minor changes, the date at the top of the page will be updated.
For major changes, you will be notified via your registered email or an app notification.
Continued use of the platform after any changes constitutes acceptance of the updated policy.
You can contact support to request access to previous versions of the policy.

📞 Contact & Complaints

For any questions, concerns, or requests regarding our privacy policy, please contact our Data Protection team:

Email: support@raju.click
Response time: Within 24–48 business hours
Live Chat: 7 days a week, 24 hours a day

We take every privacy request seriously and are committed to resolving them within the stated timeframe.

Your Data Fully Secured — raju's Privacy Policy

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